Information We Collect
We collect information when you provide information to us or by visiting our website or when you pay us, such as through third party websites like Paypal.
If you buy something from us you will provide additional personal and payment information via Paypal that is required to process the transaction and your payment, such as your name, credit card information, and contact information (or if via check, the information on your check).
Communications With Us : You may also provide us information when you respond to surveys or communicate with us via email.
Information We Collect Automatically
We also collect some information automatically:
Log Information: Like most websites, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information.
We use this information to, for example, provide our Services to you, as well as get insights on how people use our Services, so we can make our Services better.
Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions.
How And Why We Use Information
Purposes for Using Information
We use information about you as mentioned above and for the purposes of letting you know about upcoming sales, responding to inquiries, analyzing data to improve our services and other ways that we hope will help our customers.
To measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition–for example, we may analyze how many individuals made a purchase after receiving a marketing message or the features used by those who continue to use our site after a certain length of time;
To monitor and prevent any problems with our Services, protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of RAR and others, which may result in us declining a transaction or the use of our Services;
To communicate with you, for example through an email, about offers and promotions offered by RAR and others we think will be of interest to you, solicit your feedback, or keep you up to date on RAR and our products; and
To personalize your experience such as target our marketing messages to groups of our users and serve relevant advertisements.
Legal Bases for Collecting and Using Information
A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:
(1) The use is necessary in order to fulfill our commitments to you under our Terms of Service or other agreements with you or is necessary to administer your account–for example, in order to enable access to our website on your device or charge you for a paid plan; or
(2) The use is necessary for compliance with a legal obligation; or
(3) The use is necessary in order to protect your vital interests or those of another person; or
(4) We have a legitimate interest in using your information–for example, to provide and update our Services, to improve our Services so that we can offer you an even better user experience, to safeguard our Services, to communicate with you, to measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition, to monitor and prevent any problems with our Services, and to personalize your experience; or
How We Share Information
We do not sell our users’ private personal information.
We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:
Third Party Vendors: We may share information about you with third party vendors who need to know information about you in order to provide their services to us, or to provide their services to you or your site. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information, fraud prevention services that allow us to analyze fraudulent payment transactions, postal and email delivery services that help us stay in touch with you, customer chat and email support services that help us communicate with you, registrars, registries, and data escrow services that allow us to provide domain registration services, and your hosting provider if your site is not hosted by RAR), those that assist us with our marketing efforts (e.g. by providing tools for identifying a specific marketing target group or improving our marketing campaigns), those that help us understand and enhance our Services (like analytics providers), and companies that make products available on our websites who may need information about you in order to, for example, provide technical or other support services to you.
Legal Requests: We may disclose information about you in response to a subpoena, court order, or other governmental request.
Information Shared Publicly
Information that you choose to make public is disclosed publicly.
That means, of course, that information like your public profile, posts, other content that you make public on your website, and your “Likes” and comments on other websites, are all available to others.
Public information may also be indexed by search engines or used by third parties.
Please keep all of this in mind when deciding what you would like to share.
How Long We Keep Information
We generally discard information about you when we no longer need the information for the purposes for which we collect and use it..
While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks.
You have several choices available when it comes to information about you:
Opt-Out of Electronic Communications: You may opt out of receiving promotional messages from us. Just follow the instructions in those messages. If you opt out of promotional messages, we may still send you other messages, like those about your account and legal notices.
Set Your Browser to Reject Cookies: You can usually choose to set your browser to remove or reject browser cookies before using RAR’s website, with the drawback that certain features of RAR’s websites may not function properly without the aid of cookies.
If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:
Request access to your personal data;
Request correction or deletion of your personal data;
Object to our use and processing of your personal data;
Request that we limit our use and processing of your personal data; and
Request portability of your personal data.
EU individuals also have the right to make a complaint to a government supervisory authority.
In the case of US based entities, entering into European Commission approved standard contractual arrangements with them, or ensuring they have signed up to the EU-US Privacy Shield; or
Ads and Analytics Services Provided by Others
Third Party Software
We may use third party software to provide our services. We don’t own or control these third parties and they have their own rules about collection, use and sharing of information, which you should review.
Our site uses Google AdWords Remarketing Service. We use this service as a marketing tool to encourage past visitors of rarpuzzles.com to revisit our website and inquire about our services. This service sets a cookie on a web visitor’s computer and then displays Redwood Asset Recovery LLC’s ads on Google and third party websites based on your past visit to rarpuzzles.com. This could be a display ad (“banner ad”), a text ad or similar types of ads that Google AdWords service may be able to display.
You can change your settings (including the ability to opt-out) on Google’s website here::
Children Under Thirteen
RAR does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
Opt-Out & Unsubscribe
We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from RAR by contacting us here:
Email: sales at rarpuzzles dot com
RAR welcomes your questions or comments regarding this Statement of Privacy. If you believe that RAR has not adhered to this Statement, please contact RAR at:
Redwood Asset Recovery LLC
13835 N Tatum Blvd #9-185
Phoenix, AZ 85032
sales at rarpuzzles dot com
Updated May 24, 2018 Added more specific information to help clarify our practices.
Updated June 2, 2017.
Updated January 16, 2019.