Privacy Policy & Terms of Service

Protecting your private information is our priority. This Statement of Privacy applies to rarpuzzlesstaging.mystagingwebsite.com and Redwood Asset Recovery LLC (“RAR”) and governs data collection and usage. For the purposes of this Privacy Policy and Terms of Conditions, unless otherwise noted, all references to RAR include rarpuzzlesstaging.mystagingwebsite.com and RAR. The RARPuzzles.com website is a site with information about wooden puzzles, as well as ones for sale and rent. By using the RAR website, you consent to the data practices described in this statement.

General Terms
RAR reserves the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Information We Collect

We collect information when you provide information to us or by visiting our website or when you pay us, such as through third party websites like Paypal.

Communications With Us : You may also provide us information when you respond to surveys or communicate with us via email.

Information We Collect Automatically
We also collect some information automatically:

Log Information: Like most websites, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information.

We use this information to, for example, provide our Services to you, as well as get insights on how people use our Services, so we can make our Services better.

Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions.

Information from Cookies & Other Technologies: A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code placed on websites and emails. RAR uses cookies and other technologies like pixel tags to help us identify and track visitors, usage, and access preferences for our Services, as well as track and understand email campaign effectiveness and to deliver targeted ads. For more information about our use of cookies and other technologies for tracking, including how you can control the use of cookies, please see our Cookie Policy.
Prices & Products
Prices for our puzzles are subject to change without notice.
We reserve the right at any time to modify or discontinue the selling or renting of puzzles without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance.
We reserve the right, but are not obligated, to limit the sales or rental of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Third Party Websites

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
How And Why We Use Information
Purposes for Using Information
We use information about you as mentioned above and for the purposes of letting you know about upcoming sales, responding to inquiries, analyzing data to improve our services and other ways that we hope will help our customers.

To measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition–for example, we may analyze how many individuals made a purchase after receiving a marketing message or the features used by those who continue to use our site after a certain length of time;
To monitor and prevent any problems with our Services, protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of RAR and others, which may result in us declining a transaction or the use of our Services;

To communicate with you, for example through an email, about offers and promotions offered by RAR and others we think will be of interest to you, solicit your feedback, or keep you up to date on RAR and our products; and
To personalize your experience such as target our marketing messages to groups of our users and serve relevant advertisements.

We may use Third Party email services such as specialized email platforms, to send out email notifications and messages. We are not responsible and we do not warrant and will not have any liability or responsibility for any failure from these platforms to fail to send email messages you were expecting, such as puzzle sale notices. Furthermore, we are not responsible and we do not warrant and will not have any liability or responsibility for messages that are automatically sorted or “tagged” by your email provider, email hosting service or email reading software that prevent you from potentially seeing messages that have been sent.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Legal Bases for Collecting and Using Information
A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:

(1) The use is necessary in order to fulfill our commitments to you under our Terms of Service or other agreements with you or is necessary to administer your account–for example, in order to enable access to our website on your device or charge you for a paid plan; or

(2) The use is necessary for compliance with a legal obligation; or

(3) The use is necessary in order to protect your vital interests or those of another person; or

(4) We have a legitimate interest in using your information–for example, to provide and update our Services, to improve our Services so that we can offer you an even better user experience, to safeguard our Services, to communicate with you, to measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition, to monitor and prevent any problems with our Services, and to personalize your experience; or

(5) You have given us your consent–for example before we place certain cookies on your device and access and analyze them later on, as described in our Cookie Policy.

While you visit our online store, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, estimate shipping, if necessary, before you place an order.
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it.
We will also store comments or reviews, if you choose to leave them and they are enabled.

Who on our team has access

Members of our team and third party contractors who may help with technical or design issues of the site may have access to the information you provide us.

Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.

Sharing Information
How We Share Information
We do not sell our users’ private personal information.

We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:

Subsidiaries, Employees, and Independent Contractors: We may disclose information about you to our subsidiaries, our employees, and individuals who are our independent contractors that need to know the information in order to help us provide our Services or to process the information on our behalf. We require our subsidiaries, employees, and independent contractors to follow this Privacy Policy for personal information that we share with them.

Payment processors

We accept payments through PayPal and Quantum Merchant Services. When processing payments, some of your data will be passed to these companies, including information required to process or support the payment, such as the purchase total and billing information.
Please see their respective privacy policies for more information.
We also have software installed on our site that may require storage of personal data or sharing data with these external services.
Third Party Vendors: We may share information about you with third party vendors who need to know information about you in order to provide their services to us, or to provide their services to you or your site. This group includes vendors that help us provide our Services to you (like the payment providers mentioned above, fraud prevention services that allow us to analyze fraudulent payment transactions, postal and email delivery services that help us stay in touch with you, customer chat and email support services that help us communicate with you, software vendors that may require storage or sharing of data to make their services work on our website, registrars, registries, and data escrow services that allow us to provide domain registration), those that assist us with our marketing efforts (e.g. by providing tools for identifying a specific marketing target group or improving our marketing campaigns), those that help us understand and enhance our Services (like analytics providers), and companies that make products available on our websites who may need information about you in order to, for example, provide technical or other support services to you.

Legal Requests: We may disclose information about you in response to a subpoena, court order, or other governmental request.

Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that RAR goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.

Information Shared Publicly

Information that you choose to make public is disclosed publicly.

That means, of course, that information like your public profile, posts, other content that you make public on your website, and your “Likes” and comments on other websites, are all available to others.

Public information may also be indexed by search engines or used by third parties.

Please keep all of this in mind when deciding what you would like to share.

How Long We Keep Information
We generally discard information about you when we no longer need the information for the purposes for which we collect and use it.

Security

While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks.

Choices

You have several choices available when it comes to information about you:

Opt-Out of Electronic Communications: You may opt out of receiving promotional messages from us. Just follow the instructions in those messages. If you opt out of promotional messages, we may still send you other messages, like those about your account and legal notices.

Set Your Browser to Reject Cookies: You can usually choose to set your browser to remove or reject browser cookies before using RAR’s website, with the drawback that certain features of RAR’s websites may not function properly without the aid of cookies.

Your Rights

If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

Request access to your personal data;

Request correction or deletion of your personal data;

Object to our use and processing of your personal data;

Request that we limit our use and processing of your personal data; and

Request portability of your personal data.

EU individuals also have the right to make a complaint to a government supervisory authority.

Transferring Information

Because RAR’s website is available worldwide, the information about you that we process when you use the Services in the EU may be used, stored, and/or accessed by individuals operating outside the European Economic Area (EEA) who work for us, other members of our group of companies, or third party data processors. This is required for the purposes listed in the How and Why We Use Information section above. When providing information about you to entities outside the EEA, we will take appropriate measures to ensure that the recipient protects your personal information adequately in accordance with this Privacy Policy as required by applicable law. These measures include:

In the case of US based entities, entering into European Commission approved standard contractual arrangements with them, or ensuring they have signed up to the EU-US Privacy Shield; or

Ads and Analytics Services Provided by Others

Ads appearing on any of our Services may be delivered by advertising networks. Other parties may also provide analytics services via our Services. These ad networks and analytics providers may set tracking technologies (like cookies) to collect information about your use of our Services and across other websites and online services. These technologies allow these third parties to recognize your device to compile information about you or others who use your device. This information allows us and other companies to, among other things, analyze and track usage, determine the popularity of certain content, and deliver advertisements that may be more targeted to your interests. Please note this Privacy Policy only covers the collection of information by RAR and does not cover the collection of information by any third party advertisers or analytics providers.

Third Party Software

We may use third party software to provide our services. We don’t own or control these third parties and they have their own rules about collection, use and sharing of information, which you should review.

Google Remarketing

Our site uses Google AdWords Remarketing Service. We use this service as a marketing tool to encourage past visitors of rarpuzzlesstaging.mystagingwebsite.com to revisit our website and inquire about our services. This service sets a cookie on a web visitor’s computer and then displays Redwood Asset Recovery LLC’s ads on Google and third party websites based on your past visit to rarpuzzlesstaging.mystagingwebsite.com. This could be a display ad (“banner ad”), a text ad or similar types of ads that Google AdWords service may be able to display.

You can change your settings (including the ability to opt-out) on Google’s website here:

https://adssettings.google.com/

Google reCAPTCHA

reCAPTCHA v3 is implemented on this website. Web visitors’s use of reCAPTCHA v3 is subject to the Google Privacy Policy and Terms of Use.

https://policies.google.com/privacy

https://policies.google.com/terms

Children Under Thirteen

RAR does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from RAR by contacting us here:

Email: sales at rarpuzzles dot com
Phone: 415-460-7774

Although most changes are likely to be minor, RAR may change its Privacy Policy from time to time. RAR encourages visitors to frequently check this page for any changes to its Privacy Policy. If we make changes, we will notify you by revising the change log below, and, in some cases, we may provide additional notice (such as adding a statement to our homepage or the WordPress.com Blog, or sending you a notification through email or your dashboard). Your further use of the Services after a change to our Privacy Policy will be subject to the updated policy.

Limitation of Liability

TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (INCLUDING, WITHOUT LIMITATION, TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE) SHALL RAR BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR (A) ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING DAMAGES FOR LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA, LOSS OF GOODWILL, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, (B) ANY SUBSTITUTE PRODUCTS, (C) ANY AMOUNT, IN THE AGGREGATE, IN EXCESS OF THE AMOUNTS PAID BY YOU TO RAR IN CONNECTION WITH THE RENTAL FEES FOR THE PUZZLE OR (D) ANY MATTER BEYOND OUR REASONABLE CONTROL. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, RAR DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES OR REPRESENTATIONS WITH RESPECT TO THE PUZZLES.

Disclaimer of Warranties

RAR does not make any representations or warranties concerning the puzzles or its website, including without limitation regarding any content contained in or accessed through the website, and RAR will not be responsible or liable for the accuracy, copyright compliance, legality, or decency of material contained in or accessed through the website or any claims, actions, suits procedures, costs, expenses, damages, or liabilities arising out of or in any way related to your use of the website or puzzle rentals. We make no warranty that the puzzles will meet your requirements; nor do we make any warranty as to the results that may be obtained from the puzzle rentals or your use of the puzzle, or that the puzzles will be without defect. You understand and agree that you will be solely responsible for any damage to your computer or loss of data that results from the download of any material in any way related to the website and/or the content on our website. No advice or information, whether oral or written, obtained by you from us through the website or otherwise will create any warranty, representation, or guarantee not expressly stated in these Terms.

TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, THE WEBSITE, PUZZLES, CONTENT, AND ANY THIRD PARTY MATERIALS ARE PROVIDED BY RAR ON AN “AS-IS,” “WHERE IS,” AND “AS AVAILABLE” BASIS, AND RAR HEREBY DISCLAIMS ALL REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Indemnity

You agree to indemnify and hold RAR harmless from and against any and all claims, liabilities, damages (actual and consequential), losses, fees, and expenses (including attorneys’ fees) arising from or in any way related to any claims, suit, action, or demand (“Claims”) relating to (i) your access to the website (including any actions taken by a third party using your account) and any puzzles you rented from us (including any failure to return such puzzles), and (ii) your violation of these Terms, or any applicable law, rules, or regulation. In the event of such Claim, we will attempt to provide notice of the Claim to the contact information we have for your account (provided that failure to deliver such notice shall not eliminate or reduce your indemnification obligations hereunder).

Assignment

You may not assign, delegate or transfer these Terms or your rights or obligations hereunder, or your account, in any way (including by operation of law or otherwise) without RAR’s prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations (in whole or in part) without your consent or notice to you.

Waiver; Severability

The failure of either you or us to exercise, in any way, any right herein shall not be deemed a waiver of any further rights hereunder. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated, to the minimum extent necessary, so that these Terms shall otherwise remain in full force and effect and enforceable.

Entire Agreement

These Terms are the complete and exclusive statement of the mutual understanding between you and RAR, and that these Terms supersede and cancel all previous written and oral agreements, communications, and other understandings relating to the subject matter of these Terms.

Choice of Law and Jurisdiction

These Terms are governed by and will be construed under the laws of the United States and the laws of the State of Arizona, without regard to the conflicts of law provisions thereof. Venue for all purposes shall be deemed to lie within Maricopa County, Arizona, and the appropriate federal and state courts therein have exclusive jurisdiction.

Contact Information

RAR welcomes your questions or comments regarding this Statement of Privacy. If you believe that RAR has not adhered to this Statement, please contact RAR at:

Redwood Asset Recovery LLC
13835 N Tatum Blvd #9-185
Phoenix, AZ 85032

Email Address:
sales [at] rarpuzzles [dot] com

Telephone number:
415-460-7774

Log Change:
Updated June 2, 2017.
Updated May 24, 2018
Updated January 16, 2019.
Updated Feb. 20, 2020
Updated April 1, 2020
Updated December 9, 2020